Frequently Asked Questions

What are your COVID-19 protocols?

Gupta Eye Center is committed to your safety during the COVID-19 pandemic. We follow guidelines set by the state and county health departments and Centers for Disease Control and Prevention. Our office has taken all necessary steps to prevent the spread of the virus. The waiting room and testing rooms are cleaned using disinfectants after every patient in preparation for your visit. There will only be one patient scheduled at each appointment time to best follow social distancing mandates.

For your safety and the safety of our staff, we require masks to be worn in the office and will check your temperature once you arrive. If you are experiencing symptoms including a fever, cough, or shortness of breath, please let us know prior to your appointment and alert your primary care physician.

Following good safety practices, we may need to cancel appointments if you are experiencing symptoms, returning from recent travel to high risk areas, or have been in contact with someone who is suspected of having the virus or currently has the virus. We thank you for your understanding and cooperation. Please take care, and call our office if you have any questions about your upcoming visit.

What is an ophthalmologist?

An ophthalmologist is a medical doctor, MD, who has completed a 4-year medical school program and 4-year residency program in ophthalmology. All ophthalmologists are qualified to perform eye exams, prescribe glasses and contact lenses, and perform procedures and surgery.

What does it mean that Dr. Gupta is board-certified?

Board certification is granted by the American Board of Ophthalmology. It is given to ophthalmologists who have met the educational and training requirements in ophthalmology, have agreed to uphold the ethical and moral obligations of being a physician, and have completed the written and oral board examinations. Physicians are required to maintain this certificate to practice ophthalmology.

What does it mean that Dr. Gupta completed a fellowship in medical retina?

A fellowship is an extra year of training done after ophthalmology residency to further specialize in a particular area of the eye. Dr. Gupta completed this training at the Bascom Palmer Eye Institute, working with premier ophthalmologists who focus on medical treatment of retina conditions and conduct several research projects looking for additional treatments of retina issues.

What insurances does Dr. Gupta accept?

We accept health insurance plans from the following companies. We do not accept vision insurance.

  • Aetna
  • Blue Cross Blue Shield
  • Blue Cross Community
  • Cigna
  • Humana
  • Medicaid
  • Medicare
  • Meridian Health Plans
  • United Healthcare

How long will my visit be?

New patients can expect to be here 1 to 2 hours, depending on the services needed. Follow-up patients can expect to be here around 30 minutes to 1 hour.

For more information on your upcoming visit, refer to patient information.

How can I pay my balance?

We accept cash, check, and credit/debit card payments in the office or by mail. We can also take card payments over the phone. Please keep in mind we are not responsible for any payments lost during delivery.

How often do I need an eye exam?

Eye exams should be done on a regular basis. The comprehensive exam is a dilated eye exam where the eyes are dilated with drops to look at the back of the eyes. This exam will leave you blurry for a few hours and should be done at least every 1-2 years depending on your age and prior eye findings. It is very important to have these exams as part of your routine preventative care. Please note, a photograph of the eyes does not replace an exam by a qualified medical professional.

When should I see Dr. Gupta if I am having an eye problem?

Any of the following conditions warrants an immediate exam in our office or in the Emergency Room:

  • Sudden loss of vision
  • Sudden eye pain
  • Gradual worsening of vision or pain
  • Sudden floaters and/or flashing lights
  • Redness or discharge in a contact lens wearer
  • Any trauma or injury

Call us for an appointment

Call Now